PROFESSIONAL SERVICES - SUPPORT PLUS

Nettobe Support Plus ensures that an organization’s network is running at its peak performance by providing the highest level technical support for mission-critical environments.
Customers will benefit from a dedicated account manager and a team of technical engineers who will provide fast resolution of high-priority support issues, ensuring that equipment maintains continuous uptime. Support Plus is designed for enterprises who cannot afford extended periods of downtime for their mission critical environments.
With Nettobe Support Plus, potential issues like content security, unstable network connectivity, and latency are monitored to prevent issues before they happen. By offering advanced notification of the latest firmware updates and upgrades, the overall efficiency of your network will be improved, maximizing the value of your solution.
  • Support Plus BASIC

    9×5 Normal Technical support Incident Based Support. 9×5 Technical Telephone Support. Next-day response time. Next business day hardware replacement (if contracted). Basic Limited managed monitoring system on-site.

  • Support Plus – BASIC PLUS

    24×5 Normal Technical Support Incident Based Support. 24×5 Technical Telephone Support. Next-day response time. Next business day hardware replacement (if contracted). Basic Managed monitoring system on-site.

  • Support Plus – ENHANCED

    24×7 Normal Technical Support Incident Based Support. 4 Hours Response Time. Next-day Hardware replacement (if contracted). Limited IT Consultancy. Fully Managed complete core network monitoring system onsite.

  • Support Plus – PREMIUM

    Full 24×7 Technical Support (3 years SLA). Customer Defined response time. Hardware Replacement. Preventive Maintenance. On-site Spare (If contracted). Dedicated on-site support. Third-Party product support. Customer Advocate. Full Onsite Monitoring System.

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Support Plus

COMPREHENSIVE IT SUPPORT INCLUDE

  • Preventive Services

    Include on-site support and remote services to facilitate commissioning, system health checks, part spare kits, software updates and installations, and more, so that you can anticipate issues before they become problems.

  • Customer Support Center

    Our Customer Support Platform is very intuitive and allows all our customers to create, follow and update their service requests. Available with each Support Plan.

  • Telephone & Email Support

    Nettobe Support Plus provides technical support via telephone and email for Premium Support customers 24 hours a day, 7 days a week. Nettobe Support Plus has the fastest response time with a Premium Support Account Manager escalating issues for you.

  • Firmware & Patches Updates.

    Provide protection against the latest internet threats and maintain the unit with malware updates. Definitions are automatically delivered for spam, virus, content categories, spyware filter, intrusion prevention, policies, security updates, attacks, and document formats.

  • Hardware Replacement

    Recommended but Optional. Provides an extended warranty, that ensures a replacement is provided in case of hardware failure upon notification of a failed unit, assistance with data migration to new unit, as applicable.

  • Monitoring System

    A monitoring system will be installed on site (depending on type of support contact) that will allow the monitoring and management of the core networks (and other covered systems) . The monitoring systems installed is free of charge and customers will get operational access to the systems.

WHO WE SERVE

ELIMINATE THE IT CHALLENGES YOUR BUSINESS

Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, Nettobe has you covered with industry compliant solutions.

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How It Works

GET A SUPPORT PLAN QUOTE

Please contact our team or complete the form below. A representative will contact you shortly.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.

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