The Silvercrest Group is covered by our Support Plus Premium plan. They do NOT have an IT technician, so one of our Engineers acts as their IT Manager and heads all their IT related projects.
The Whole IT Infrastructure comprise of End-Users computers, Mobile workers laptops, IP-Telephony , On-Premises Exchange Server. Network Storage Solutions, Backup & Cloud Replication solutions. Network & Content Security Solutions. Mobile Workforce architecture and remote access setups.
With the Premium Plan, Silvercrest is covered with a near-instant incident response time. A dedicated engineer is available for them. A complete monitoring solution is deployed on-premises to allow the monitoring of the core and end user networks.