Contact us for further information.
Pricing and plans
FLEXIBLE, TRANSPARENT PRICING THAT ADAPTS TO YOUR NEEDS
SupportPlus Basic
Designed for businesses with basic IT requirements- All Basic services include:
- ●9x5 Technical Telephone support
- ●Next-day response time
- ●Next business day Hardware replacement (if contracted)
- ●Basic limited managed monitoring system on-site
SupportPlus BasicPlus
Designed for businesses looking for 24/5 IT services- All BasicPlus services include:
- ●24x5 Technical Telephone support
- ●Next-day response time
- ●Next business day Hardware replacement (if contracted)
- ●Basic managed Monitoring system on-site
SupportPlus Enhanced
A fully comprehensive plan for any business size or needs.- All Enhanced services include:
- ●24x7 Technical Telephone support
- ●4-hour response time
- ●Next-day Hardware Replacement (If Contracted)
- ●Limited Consultancy
- ●Fully managed complete core network Monitoring System onsite
SupportPlus Basic
Designed for businesses with basic IT requirements- All Basic services include:
- ●9x5 Technical Telephone support
- ●Next-day response time
- ●Next business day Hardware replacement (if contracted)
- ●Basic limited managed monitoring system on-site
SupportPlus BasicPlus
Designed for businesses looking for 24/5 IT services- All BasicPlus services include:
- ●24x5 Technical Telephone support
- ●Next-day response time
- ●Next business day Hardware replacement (if contracted)
- ●Basic managed Monitoring system on-site
SupportPlus Enhanced
A fully comprehensive plan for any business size or needs.- All Enhanced services include:
- ●24x7 Technical Telephone support
- ●4-hour response time
- ●Next-day Hardware Replacement (If Contracted)
- ●Limited Consultancy
- ●Fully managed complete core network Monitoring System onsite
Save on an annual plan with promo code: NET2SUP19*
FAQ
FREQUENTLY ASKED QUESTIONS ABOUT PRICES
Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Are free Anti-Virus software any good?
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware, and Virus protection.
What exactly is the SupportPlus?
Simply put, Nettobe SupportPlus means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means we act as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
What is cloud backup?
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is generally located in a secure Public Cloud environment. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
What kind of response times can I expect?
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
What does having SupportPlus Services cost?
Our service model uses a fixed monthly/yearly fee, which is based on the size and complexity of your particular network. Once contracted, your Support plan will cover maintenance and support, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
What if we already have an internal IT department?
No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of Support Plus or basic support, Nettobe makes it simple with an affordable and customized flat rate service plan.
How does a flat rate billing save me money?
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need.
What types of systems do you support?
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, and any network or security platforms, we will support your team.